SOC Working Group                                             Eric
Internet Engineering Task Force (IETF)                           E. Noel
Internet-Draft
Request for Comments: 7415                                     AT&T Labs
Intended status:
Category: Standards Track                     Philip M.                                    P. Williams
Expires: April 10, 2015
ISSN: 2070-1721                                     BT Innovate & Design

                                                       October 10, 2014
                                                           February 2015

             Session Initiation Protocol (SIP) Rate Control
                draft-ietf-soc-overload-rate-control-10.txt

Abstract

   The prevalent use of the Session Initiation Protocol (SIP) in Next
   Generation Networks necessitates that SIP networks provide adequate
   control mechanisms to maintain transaction throughput by preventing
   congestion collapse during traffic overloads. Already a  A loss-based solution
   to remedy known vulnerabilities of the SIP 503 (service
   unavailable) (Service Unavailable)
   overload control mechanism has already been proposed. This  Using the same
   signaling, this document proposes a rate-based control scheme to
   complement the loss-based control scheme, using the same signaling. scheme.

Status of this This Memo

   This Internet-Draft is submitted in full conformance with the
   provisions of BCP 78 and BCP 79.

   Internet-Drafts are working documents an Internet Standards Track document.

   This document is a product of the Internet Engineering Task Force
   (IETF).  Note that other groups may also distribute
   working documents as Internet-Drafts.  The list  It represents the consensus of current Internet-
   Drafts is at http://datatracker.ietf.org/drafts/current/.

   Internet-Drafts are draft documents valid the IETF community.  It has
   received public review and has been approved for a maximum publication by the
   Internet Engineering Steering Group (IESG).  Further information on
   Internet Standards is available in Section 2 of six
   months RFC 5741.

   Information about the current status of this document, any errata,
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   This Internet-Draft will expire on January 22, 2015.
   http://www.rfc-editor.org/info/rfc7415.

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Table of Contents

   1. Introduction...................................................2 Introduction ....................................................2
   2. Terminology....................................................3 Terminology .....................................................3
   3. Rate-based algorithm scheme....................................3 Rate-Based Algorithm Scheme .....................................3
      3.1. Overview..................................................3 Overview ...................................................3
      3.2. Via header field parameters Header Field Parameters for overload control..........4 Overload Control ...........3
      3.3. Client and server rate-control algorithm selection........5 Server Rate-Based Control Algorithm Selection ...4
      3.4. Server operation..........................................5 Operation ...........................................4
      3.5. Client operation..........................................6 Operation ...........................................5
           3.5.1. Default algorithm....................................6 Algorithm ...................................6
           3.5.2. Priority treatment..................................10 Treatment ..................................8
           3.5.3. Optional enhancement: avoidance Enhancement: Avoidance of resonance........12 Resonance .......10
   4. Example.......................................................13 Example ........................................................11
   5. Syntax........................................................14 Syntax .........................................................12
   6. Security Considerations.......................................14 Considerations ........................................12
   7. IANA Considerations...........................................14 Considerations ............................................13
   8. References....................................................15 References .....................................................13
      8.1. Normative References.....................................15 References ......................................13
      8.2. Informative References...................................15
   Appendix A. Contributors.........................................16
   Appendix B. Acknowledgments......................................16 References ....................................13
   Acknowledgments ...................................................16
   Contributors ......................................................16

1.  Introduction

   The use of SIP in large-scale Next Generation Networks requires that
   SIP-based networks provide adequate control mechanisms for handling
   traffic growth.  In particular, SIP networks must be able to handle
   traffic overloads gracefully, maintaining transaction throughput by
   preventing congestion collapse.

   A promising SIP-based overload control solution has been proposed in
   [RFC7339].  That solution provides a communication scheme for
   overload control algorithms.  It also includes a default loss-based
   overload control algorithm that makes it possible for a set of
   clients to limit offered load towards an overloaded server.  However,
   such a loss control algorithm is sensitive to variations in load so
   that any increase in load would be directly reflected by the clients
   in the offered load presented to the overloaded servers.  More
   importantly, a loss-based control scheme cannot guarantee an upper
   bound on the clients offered load from the clients towards an overloaded server and
   requires frequent updates which that may have implications for stability.

   In accordance with the framework defined in [RFC7339], this document
   proposes an alternate overload control, control scheme: the rate-based
   overload control algorithm. scheme.  The rate-based control algorithm guarantees
   an upper bound on the rate, constant between server updates, of
   requests sent by clients towards an overloaded server.  The tradeoff trade-off
   is in terms of algorithmic complexity, since the overloaded server is
   more likely to use a different target (maximum rate) for each client
   than the loss-based approach.

   The proposed rate-based overload control algorithm mitigates
   congestion in SIP networks while adhering to the overload signaling
   scheme in [RFC7339] and presenting a rate-based control scheme as an
   optional alternative to the default loss-based control scheme in
   [RFC7339].

2.  Terminology

   The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
   "SHOULD", "SHOULD NOT", "RECOMMENDED", "MAY", and "OPTIONAL" in this
   document are to be interpreted as described in [RFC2119].

   Unless otherwise specified, all SIP entities described in this
   document are assumed to support this specification.

3. Rate-based algorithm scheme  Rate-Based Algorithm Scheme

3.1.  Overview

   The server is the one protected by the overload control algorithm
   defined here, and the client is the one that throttles traffic
   towards the server.

   Following the procedures defined in [RFC7339], the server and clients
   signal one another support for rate-based overload control.

   Then

   Then, periodically, the server relies on internal measurements (e.g.,
   CPU utilization or queueing delay) to evaluate its overload state and
   estimate a target maximum SIP request rate in number of request requests per
   second (as opposed to target percent loss in the case of loss-
   based loss-based
   control).

   When in overload, the server uses the "oc" parameter in the Via
   header field oc parameter [RFC7339] of SIP responses in order to inform the clients of
   its overload state and of the target maximum SIP request rate for
   that client.

   Upon receiving the oc "oc" parameter with a target maximum SIP request
   rate, each client throttles new SIP requests towards the overloaded
   server.

3.2. Via header field parameters Header Field Parameters for overload control

   The use of the Overload Control

   Four Via header field oc parameter informs clients of the
   desired maximum rate. They parameters are defined in [RFC7339] and are
   summarized below:

   o  oc: Used by clients in SIP requests to indicate [RFC7339] support for
      overload control per [RFC7339] and by servers to indicate the load
      reduction amount in the loss
   algorithm, loss-based algorithm and the maximum rate,
      in messages per second, for the
   rate based rate-based algorithm described
      here.

   o  oc-algo: Used by clients in SIP requests to advertise supported
      overload control algorithms and by servers to notify clients of
      the algorithm in effect.  Supported
   values: values are loss (default), (default) and
      rate (optional).

   o  oc-validity: Used by servers in SIP responses to indicate an
      interval of time (msec) (in milliseconds) that the load reduction should
      be in effect.  A value of 0 is reserved for the server to stop
      overload control.  A non-zero value is required in all other
      cases.

   o  oc-seq: A sequence number associated with the "oc" parameter.

   Consult Section 4 for an illustration of the usage of the "oc"
   parameter in the Via header field oc
   parameter usage field.

3.3.  Client and server rate-control algorithm selection Server Rate-Based Control Algorithm Selection

   Per [RFC7339], new clients indicate supported overload control
   algorithms to servers by inserting oc "oc" and oc-algo, "oc-algo", with the names
   of the supported algorithms, in the Via header field of SIP requests
   destined to servers.  The inclusion by the client of the token "rate"
   indicates that the client supports a rate based rate-based algorithm.
   Conversely, servers notify clients of the selected overload control
   algorithm through the oc-algo "oc-algo" parameter in the Via header field of
   SIP responses to clients.  The inclusion by the server of the token
   "rate" in the oc-algo "oc-algo" parameter indicates that the rate-based
   algorithm has been selected by the server.

   Support of rate-based control MUST be indicated by clients including
   the token "rate" in the oc-algo "oc-algo" list.  Selection of rate-based
   control MUST be indicated by servers by setting oc-algo "oc-algo" to the
   token "rate".

3.4.  Server operation Operation

   The actual algorithm used by the server to determine its overload
   state and estimate a target maximum SIP request rate is beyond the
   scope of this document.

   However, the server MUST periodically evaluate its overload state and
   estimate a target SIP request rate beyond which it would become
   overloaded.  The server must determine how it will allocate the
   target SIP request rate among its client.  The server may set the
   same rate for every client, client or may set different rates for different
   clients.

   The maximum rate determined by the server for a client applies to the
   entire stream of SIP requests, even though throttling may only affect
   a particular subset of the requests, since as per [RFC7339] and REQ
   13 of [RFC5390], request prioritization is a client's responsibility.

   When setting the maximum rate for a particular client, the server may
   need to take into account the workload (e.g., CPU load per request)
   of the distribution of message types from that client.  Furthermore,
   because the client may prioritize the specific types of messages it
   sends while under overload restriction, this distribution of message
   types may be different from (e.g., either higher or lower CPU load) the message distribution for that client
   under non-overload conditions (e.g., it could have either higher or
   lower CPU load).

   Note that the "oc" parameter for the rate rate-based algorithm is an upper
   bound (in messages per second) on the traffic sent by the client to
   the server.  The client may send traffic at a rate significantly
   lower than the upper bound for a variety of reasons reasons.

   In other words, when multiple clients are being controlled by an
   overloaded server, at any given time time, some clients may receive
   requests at a rate below their target (maximum) SIP request rate
   while others above that target rate.  But the resulting request rate
   presented to the overloaded server will converge towards the target
   SIP request rate.

   Upon detection of overload and the determination to invoke overload
   controls, the server MUST follow the specifications in [RFC7339] to
   notify its clients of the allocated target SIP request rate and to
   notify them that rate-based control is in effect.

   The server MUST use the [RFC7339] "oc" parameter defined in [RFC7339] to send a
   target SIP request rate to each of its clients.

   When a client supports the default loss loss-based algorithm and not the rate
   rate-based algorithm, the client would be handled in the same way as
   in draft-
   ietf-soc-overload-control section 5.10.2. Section 5.10.2 of [RFC7339].

3.5.  Client operation Operation

3.5.1.  Default algorithm Algorithm

   In determining whether or not to transmit a specific message, the
   client may use any algorithm that limits the message rate to the "oc"
   parameter in units of messages per second.  For ease of discussion,
   we define T = 1/["oc" parameter] as the target inter-SIP request
   interval.  The algorithm may be strictly deterministic, or it may be
   probabilistic.  It may, or may not, have a tolerance factor, factor to allow
   for short bursts, as long as the long term long-term rate remains below 1/T.

   The algorithm may have provisions for prioritizing traffic in
   accordance with REQ 13 of [RFC5390].

   If the algorithm requires other parameters (in addition to "T", which
   is 1/["oc" parameter]), they may be set autonomously by the client,
   or they may be negotiated between client and server independently of
   the SIP-based overload control solution.

   In either case, the coordination is out-of-scope for out of the scope of this
   document.  The default algorithms presented here (one with and one
   without provisions for prioritizing traffic, one with) traffic) are only examples.

   To throttle new SIP requests at the rate specified by the "oc"
   parameter sent by the server to its clients, the client MAY use the
   proposed default algorithm for rate-based control or any other
   equivalent algorithm that forward messages in conformance with the
   upper bound of 1/T messages per second.

   The default leaky bucket algorithm presented here is based on [ITU-T
   Rec. I.371]
   [ITU-T-I.371], Appendix A.2.  The algorithm makes it possible for
   clients to deliver SIP requests at a rate specified by the "oc"
   parameter with the tolerance parameter TAU (preferably configurable).

   Conceptually, the leaky bucket algorithm can be viewed as a finite
   capacity bucket whose real-valued content drains out at a continuous
   rate of 1 unit of content per time unit and whose content increases
   by the increment T for each forwarded SIP request.  T is computed as
   the inverse of the rate specified by the "oc" parameter, namely T = 1
   / ["oc" parameter].

   Note that when the "oc" parameter is 0 with a non-zero oc-validity, "oc-validity",
   then the client should reject 100% of SIP requests destined to the
   overload server.  However, when the oc-validity "oc-validity" value is 0, the
   client should immediately stop throttling.

   If, at a new SIP request arrival, the content of the bucket is less
   than or equal to the limit value TAU, then the SIP request is
   forwarded to the server; otherwise, the SIP request is rejected.

   Note that the capacity of the bucket (the upper bound of the counter)
   is (T + TAU).

   The tolerance parameter TAU determines how close the long-term
   admitted rate is to an ideal control that would admit all SIP
   requests for arrival rates less than 1/T and then admit SIP requests
   precisely at the rate of 1/T for arrival rates above 1/T.  In
   particular
   particular, at mean arrival rates close to 1/T, it determines the
   tolerance to deviation of the inter-arrival time from T (the larger
   TAU
   TAU, the more tolerance to deviations from the inter-departure
   interval T).

   This deviation from the inter-departure interval influences the
   admitted rate burstiness, burstiness or the number of consecutive SIP requests
   forwarded to the server (burst size proportional to TAU over the
   difference between 1/T and the arrival rate).

   In situations where clients are configured with some knowledge about
   the server (e.g., operator pre-provisioning), it can be beneficial to
   choose a value of TAU based on how many clients will be sending
   requests to the server.

   Servers with a very large number of clients, each with a relatively
   small arrival rate, will generally benefit from a smaller value for
   TAU in order to limit queuing (and hence response times) at the
   server when subjected to a sudden surge of traffic from all clients.
   Conversely, a server with a relatively small number of clients, each
   with a proportionally larger arrival rate, will benefit from a larger
   value of TAU.

   Once the control has been activated, at the arrival time of the k-th
   new SIP request, ta(k), the content of the bucket is provisionally
   updated to the value

   X' = X - (ta(k) - LCT)

   where X is the value of the leaky bucket counter after arrival of the
   last forwarded SIP request, and LCT is the time at which the last SIP
   request was forwarded.

   If X' is less than or equal to the limit value TAU, then the new SIP
   request is forwarded and forwarded, the leaky bucket counter X is set to X' (or to
   0 if X' is negative) plus the increment T, and LCT is set to the
   current time ta(k).  If X' is greater than the limit value TAU, then
   the new SIP request is rejected rejected, and the values of X and LCT are
   unchanged.

   When the first response from the server has been received indicating
   control activation (oc-validity>0), LCT is set to the time of
   activation, and the leaky bucket counter is initialized to the
   parameter TAU0 (preferably configurable) configurable), which is 0 or larger but
   less than or equal to TAU.

   TAU can assume any positive real number value and is not necessarily
   bounded by T.

   TAU=4*T is a reasonable compromise between burst size and throttled
   rate adaptation at low offered rates.

   Note that specification of a value for TAU and any communication or
   coordination between servers are beyond the scope of this document.

   A reference algorithm is shown below.

   No priority case:

   // T: inter-transmission interval, set to 1 / ["oc" parameter]
   // TAU: tolerance parameter
   // ta: arrival time of the most recent arrival received by the
   //     client
   // LCT: arrival time of last SIP request that was sent to the server
   //      (initialized to the first arrival time)
   // X: current value of the leaky bucket counter (initialized to
   //    TAU0)

   // After most recent arrival, calculate auxiliary variable Xp
   Xp = X - (ta - LCT);

   if (Xp <= TAU) {
     // Transmit SIP request
     // Update X and LCT
     X = max (0, Xp) + T;
     LCT = ta;
   } else {
     // Reject SIP request
     // Do not update X and LCT
   }

3.5.2.  Priority treatment Treatment

   As with the loss-based algorithm of in [RFC7339], a client implementing
   the rate-based algorithm also prioritizes messages into two or more
   categories of requests:
   Requests requests, for example, requests that are candidates for
   reduction and requests that are not subject to reduction (except
   under extenuating circumstances when there aren't any messages in the
   first category that can be reduced).

   Accordingly, the proposed leaky bucket implementation is modified to
   support priority using two thresholds for SIP requests in the set of
   request that are
   candidates for reduction.  With two priorities, the proposed leaky
   bucket requires two thresholds thresholds: TAU1 and TAU2 (where TAU1 < TAU2:
     . TAU2):

   o  All new requests would be admitted when the leaky bucket counter
      is at or below TAU1,
     . TAU1.

   o  Only higher priority higher-priority requests would be admitted when the leaky
      bucket counter is between TAU1 and TAU2,
     . TAU2.

   o  All requests would be rejected when the bucket counter is at or
      above TAU2.

   This can be generalized to n priorities using n thresholds for n>2 in
   the obvious way.

   With a priority scheme that relies on two tolerance parameters (TAU2
   influences the priority traffic, and TAU1 influences the non-priority
   traffic), always set TAU1 < TAU2 (TAU is replaced by TAU1 and TAU2).
   Setting both tolerance parameters to the same value is equivalent to
   having no priority.  TAU1 influences the admitted rate the same way
   as TAU does when no priority is set. And the  The larger the difference
   between TAU1 and TAU2, the closer the control is to strict priority
   queueing.

   TAU1 and TAU2 can assume any positive real number value and are not
   necessarily bounded by T.

   Reasonable values for TAU0, TAU1 TAU1, and TAU2 are:

   o  TAU0 = 0,

   o  TAU1 = 1/2 * TAU2 TAU2, and

   o  TAU2 = 10 * T.

   Note that specification of a value for TAU1 and TAU2 and any
   communication or coordination between servers are beyond the scope of
   this document.

   A reference algorithm is shown below.

   Priority case:

   // T: inter-transmission interval, set to 1 / ["oc" parameter]
   // TAU1: tolerance parameter of no-priority SIP requests
   // TAU2: tolerance parameter of priority SIP requests
   // ta: arrival time of the most recent arrival received by the
   //     client
   // LCT: arrival time of last SIP request that was sent to the server
   //      (initialized to the first arrival time)
   // X: current value of the leaky bucket counter (initialized to
   //    TAU0)

   // After most recent arrival, calculate auxiliary variable Xp
   Xp = X - (ta - LCT);

   if (AnyRequestReceived && Xp <= TAU1) || (PriorityRequestReceived &&
   Xp <= TAU2 && Xp > TAU1) {
     // Transmit SIP request
     // Update X and LCT
     X = max (0, Xp) + T;
     LCT = ta;
   } else {
     // Reject SIP request
     // Do not update X and LCT
   }

3.5.3.  Optional enhancement: avoidance Enhancement: Avoidance of resonance Resonance

   As the number of client sources of traffic increases or the
   throughput of the server decreases, the maximum rate admitted by each
   client needs to decrease, and therefore decrease; therefore, the value of T becomes larger.
   Under some circumstances, e.g., circumstances (e.g., if the traffic arises very quickly
   simultaneously at many sources, sources), the occupancies of each bucket can
   become synchronized, resulting in the admissions from each source
   being close in time and batched or having very 'peaky' arrivals at
   the server, which not only gives rise not only to control instability, instability but also
   to very poor delays and even lost messages.  An appropriate term for
   this is 'resonance' [Erramilli].

   If the network topology is such that resonance can occur, then a
   simple way to avoid resonance is to randomize the bucket occupancy at
   two appropriate points: At points -- at the activation of control and whenever
   the bucket empties, empties -- as follows. described below.

   After updating the value of the leaky bucket to X', generate a value
   u as follows:

     if X' > 0, then u = 0

     else if X' <= 0 0, then let u be set to a random value uniformly
                     distributed between -1/2 and +1/2
   Then (only)

   Then, only if the arrival is admitted, increase the bucket by an
   amount T + uT, which will therefore be just T if the bucket hadn't
   emptied,
   emptied or lie between T/2 and 3T/2 if it had.

   This randomization should also be done when control is activated,
   i.e., instead of simply initializing the leaky bucket counter to
   TAU0, initialize it to TAU0 + uT, where u is uniformly distributed as
   above.  Since activation would have been a result of response to a
   request sent by the client, the second term in this expression can be
   interpreted as being the bucket increment following that admission.

   This method has the following characteristics:

     .

   o  If TAU0 is chosen to be equal to TAU and all sources were to activate
      control at the same time due to an extremely high request rate,
      then the time until the first request admitted by each client
      would be uniformly distributed over [0,T];
     . [0,T].

   o  The maximum occupancy is TAU + (3/2)T, rather than TAU + T without randomization;

     .
      randomization.

   o  For the special case of 'classic gapping' where TAU=0, then the
      minimum time between admissions is uniformly distributed over
      [T/2, 3T/2], and the mean time between admissions is the same,
      i.e., T+1/R where R is the request arrival rate;

     . rate.

   o  As high load randomization rarely occurs, so there is no loss of
      precision of the admitted rate, even though the randomized
      'phasing' of the buckets remains.

4.  Example

   Adapting the

   The example in this section 6.2 adapts the example in Section 6 of
   [RFC7339], where client P1 sends requests to a downstream server P2:

            INVITE sips:user@example.com SIP/2.0

            Via: SIP/2.0/TLS p1.example.net;

             branch=z9hG4bK2d4790.1;received=192.0.2.111;

             oc;oc-algo="loss,rate"

            ...

            SIP/2.0 100 Trying

            Via: SIP/2.0/TLS p1.example.net;

             branch=z9hG4bK2d4790.1;received=192.0.2.111;

             oc=0;oc-algo="rate";oc-validity=0;

             oc-seq=1282321615.781

            ...

   In the messages above, the

   The first line message above is sent by P1 to P2.  This
   line message is a SIP
   request; because P1 supports overload control, it inserts the "oc"
   parameter in the topmost Via header field that it created.  P1
   supports two overload control algorithms: loss and rate.

   The second line, message, a SIP response, shows the top most topmost Via header
   field amended by P2 according to this specification and sent to P1.
   Because P2 also supports overload control, it chooses the rate-based
   scheme and sends that back to P1 in the oc-algo "oc-algo" parameter.  It uses
   oc-validity=0 to indicate no overload control.  In this example oc=0, example,
   "oc=0", but oc "oc" could be any value as oc "oc" is ignored when oc-validity=0. "oc-
   validity=0".

   At some later time, P2 starts to experience overload.  It sends the
   following SIP message indicating P1 should send SIP requests at a
   rate no greater than or equal to 150 SIP requests per second and for
   a duration of 1,000 msec. milliseconds.

            SIP/2.0 180 Ringing

            Via: SIP/2.0/TLS p1.example.net;

             branch=z9hG4bK2d4790.1;received=192.0.2.111;

             oc=150;oc-algo="rate";oc-validity=1000;

             oc-seq=1282321615.782

             ...

5.  Syntax

   This specification extends the existing definition of the Via header
   field parameters of [RFC3261] [RFC7339] as follows:

   algo-list /= =/ "rate"

6.  Security Considerations

   Aside from the resonance concerns discussed in Section 3.5.3, this
   mechanism does not introduce any security concerns beyond the general overload-control
   overload control security issues discussed in [RFC7339].  Methods to
   mitigate the risk of resonance are discussed in Section 3.5.3.

7.  IANA Considerations

   Header

   IANA has registered the "oc-algo" parameter of the Via header field
   in the "Header Field Parameters and Parameter Values" subregistry of
   the "Session Initiation Protocol (SIP) Parameters" registry.  The
   entry appears as follows:

   Header     Parameter Name     Predefined     References
   Field      Name          Values Reference
   _______________________________________________________
   ___________________________________________________________

   Via        oc-algo       Yes             RFC7339 RFCOPRQ

   RFCOPRQ [NOTE TO RFC-EDITOR: Please replace with final RFC number of
   draft-ietf-soc-overload-rate-control]            [RFC7339] [RFC7415]

8.  References

8.1.  Normative References

   [RFC2119]     Bradner, S., "Key words for use in RFCs to Indicate
                 Requirement Levels", BCP 14, RFC 2119, March 1997. 1997,
                 <http://www.rfc-editor.org/info/rfc2119>.

   [RFC3261]     Rosenberg, J., Schulzrinne, H., Camarillo, G.,
                 Johnston, A., Peterson, J., Sparks, R., Handley, M.,
                 and E. Schooler, "SIP: Session Initiation Protocol",
                 RFC 3261, June 2002. 2002, <http://www.rfc-
                 editor.org/info/rfc3261>.

   [RFC5390]     Rosenberg, J., "Requirements for Management of Overload
                 in the Session Initiation Protocol", RFC 5390, December 2008
                 2008, <http://www.rfc-editor.org/info/rfc5390>.

   [RFC7339]     Gurbani, V., Ed., Hilt, V., and H. Schulzrinne, H.,
                 "Session Initiation Protocol (SIP) Overload Control",
                 RFC 7339, September 2014. 2014, <http://www.rfc-
                 editor.org/info/rfc7339>.

8.2.  Informative References

    [ITU-T Rec. I.371]

   [ITU-T-I.371] ITU-T, "Traffic control and congestion control in B-ISDN", B-
                 ISDN", ITU-T Recommendation I.371. I.371, March 2004.

   [Erramilli]
             A. Erramilli   Erramilli, A., and L. J. Forys, "Traffic Synchronization
                 Effects In Teletraffic Systems", ITC-13, 1991.

Appendix A.                 Contributors

   Significant contributions to this document were made by Janet Gunn.

Appendix B.

Acknowledgments

   Many thanks to the following individuals for comments and feedback on
   this document to: document: Richard Barnes, Keith Drage, Vijay Gurbany, Volker
   Hilt, Christer Holmberg, Winston Hong, Peter Yee, and James Yu.

   This

Contributors

   Significant contributions to this document was prepared using 2-Word-v2.0.template.dot. were made by Janet Gunn.

Authors' Addresses

   Eric Noel
   AT&T Labs
   200 S Laurel Avenue
   Middletown, NJ 07747
   USA
   United States

   EMail: eric.noel@att.com

   Philip M. Williams
   BT Innovate & Design
   Ipswich, IP5 3RE
   UK
   United Kingdom

   EMail: phil.m.williams@bt.com